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Our one-page guides offer quick, actionable insight.

Free to print and share with others.

Bridging Inequity

Understanding patients’ experiences

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First Visit

First Visit: Building an agenda with your patient

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Serious News

Serious News: Breaking bad news using the GUIDE tool

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Discussing Prognosis

Discussing Prognosis: Using the ADAPT tool to guide you through complex conversations

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Transitions/Goals of Care

Addressing Goals of Care: Using the REMAP tool

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Responding to Emotion: Respecting

Responding to Emotion: Articulating empathy using NURSE statements

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Family Conference

Family Conference: Bringing family members into the conversation

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Conflicts

Defusing Conflicts: Moving the conversation forward

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Talking About Dying

Saying goodbye to a patient

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PAUSE Talking Map

To us, an ‘early‘ goals of care conversation is one where a clinical decision is not imminent. For that, use the PAUSE talking map.

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COVID Ready Communication Playbook

PDF Playbook Translations For those that were having trouble with the dropdown menu. These links open PDF documents in your browser, which you can print/download as you like.  Arabic / العربية  ,  Chinese (Simplified) / 中文(简体) ,  Chinese (Traditional) /中文(繁體) ,  Czech / Čeština  ,  Danish / Dansk  ,  Dutch / Nederlands (Belgium)  ,  Dutch […]

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